Leaps and Bounds specialises in Customer Service Training and we are now regarded as a market leader in Contact Centre Induction.

Leaps and Bounds was founded in 1996 by Caroline Esterson. Caroline had always made training as active and fun as she could and wanted to bring her approach to a bigger audience. So she created Leaps and Bounds and the company has gained a reputation for providing fantastic workshops for its clients.

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Client list

We work with private and public sector businesses and specialise in helping our clients provide outstanding customer service.

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Case studies

Major mobile phone supplier
New Style of Training with amazing results.
We were asked to re-design the induction in one of the Customer Contact Centre departments.

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Community

Leaps and Bounds is supporting two voluntary organisations this year, Parents for Children and Melville and Brompton Resource Centre.

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