Training workshop
'Quick Wins' 90 minute sessions
Any combination of 3 sessions in 1 day – £1,500 + vat
Our new 'Quick Wins' offer is made up of sessions for 'Managers', 'Trainers', 'Advisors' and 'Everyone' Over 50 different titles each lasting 90 minutes. Please email info@leaps-bounds.co.uk for full session listings
The Titles for 'Everyone' include . . .
About You Feeling Confident
Improving your self confidence by letting go of the limiting beliefs that hold you back
About OthersThe Four Levels of Leadership
Building a solid focus around your leadership by discovering the actions and behaviours needed at each level.
About the Task The Change Game
Defining the most common reactions to change and exploring what you can do to overcome them.
The brochure also includes:
Quick Wins for Advisors
Sessions for call centre advisors in all roles from customer service, sales, or collections e.g.
The 3 R’s
Discovering how respect, resourcefulness, and responsiveness will enable you to deliver on every call.
Quick Wins for Trainers
Sessions to develop design, delivery and consultancy skills e.g.
Coaching & Challenging
Asking stretching questions and challenging vague commitments to ensure learning results in action
Quick Wins for Managers
Sessions for managers at all levels in a Call Centre environment e.g.
On the spot coaching
Getting into the habit of hearing what your team say on the phones and offering praise and support on the spot.
